If the Outlook mobile app crashes when you open it, clear the browser's cache on your device. Then remove the app and re-install it. If you have a feature you'd like to request, please send us your feedback to help us prioritize new features in future updates.
See How do I give feedback on Microsoft Office for more information. If your Outlook. You can learn how to remove your sync partnership and then you'll have to re-add your account. You can also check the server status of Outlook. If your email is working on the computer and there is no outage, the issue might be with your email app. You'll have to add them as an Exchange ActiveSync account. Also make sure that your email app has the correct permissions to access your calendar and contacts.
See Can't sync calendar and contacts with my phone or tablet if you are having sync issues when setting up your email account for the first time. If your email account is working fine on a computer, the issue may be with your email app and you'll have to contact their support. Sutharsan's post on October 29, Hi Sutharsan, Thank you for your time to help with this.
To answer your questions: What are the troubleshooting steps have you taken thus far? Force close app, reopen - does not help Uninstall app, reinstall - does not help Delete accounts from app and reestablish - does not help Reset accounts in app - does not help Delete accounts from app, delete app, reinstall app, reconnect accounts - seems to work at first, but after some time seems like an hour it stops syncing.
I was incorrect that not connecting the Outlook. It just took about an hour for my IMAP e-mails to stop syncing. Disconnected phone and iPad as mobile devices from outlook. See above. I didn't realize this at first so I went through and updated everything and installed Outlook and added my accounts.
When I figured out I was just on the wrong hard drive I booted back to my SSD and the problem seemed to start happening a couple days after this. I don't know if this is related at all. Hope this helps. Let me know any other questions I can help answer.
Hello RyanFallon, Thank you for your detailed reply. It has helped me to understand your issue better. Firstly, I strongly recommend you to stick with Outlook for iOS app because it is an official email app from Microsoft.
Based on your account of the issue, if I understood correctly, you have no problem with syncing emails if you use the native Outlook app. It might have to do with the setting of Mail sync frequency. Reboot your iPhone is a useful and omnipotent solution to fix most of the problems, including Outlook email on iPhone is not working. When your emails or the app get stuck, just try it! If you have changed your Outlook account, you have to reset it on iPhone as well.
Otherwise, Outlook mail will not work on iPhone. If the Outlook app is still not working on iPhone, you can try to re-install the app on iPhone. Just search and download the Outlook app from App store to check whether everything works. When the above solutions do not work for you, is there a one-stop solution to fix the possible Outlook not working on iPhone problems? Once you have installed the iOS system recovery, you can launch it on your computer.
Connect your iPhone to the same computer with a USB cable. The program is able to detect the iPhone automatically. Find out what to do if you can't open the App Store. In the App Store, try to update the app manually.
You might need to have a payment method on file, even if the app that you want to download is free. Check which payment method you have on file and make sure that it hasn't expired, been declined or failed.
Restarted the phone, ensured all notification from Outlook are setup correctly. Outlook and iPhone have a disconnect. I also tried adding an account through instructions above and it did not allow me to do so. Jun 20, PM. Communities Get Support. Sign in Sign in Sign in corporate. Browse Search. Ask a question. User profile for user: shreebil shreebil. More Less.
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